Shipping policy

Shipping Policy | Petalorax ✈️

Welcome to Petalorax! To ensure a smooth and pleasant shopping experience for every customer, we’ve sorted out our complete global shipping rules below πŸ’Œ.

🌍 Global Shipping Service

We supportworldwide shipping and deliver our products to most countries and regions around the globe. No matter where you are located, you can enjoy our exclusive products.

πŸ“¦ Order Processing Time

All orders will be processed, packaged and shipped out within 1–2 business days after your payment is successfully confirmed.
Please note: Orders placed on weekends, statutory holidays or off-duty hours will be processed sequentially on the next official business day.

🚚 Shipping Methods & Delivery Time

We provide two professional international shipping options to meet your different needs. The overall delivery cycle of all orders is 5–12 business days:
  • Standard Shipping: 7–12 business days (cost-effective for global delivery)
  • Express Shipping: 5–8 business days (fast and priority delivery)
Kind Reminder: All delivery times are estimated working days (excluding weekends and holidays). Slight delays may occasionally occur due to customs inspection, remote regional logistics, bad weather or uncontrollable international logistics factors, which are not within our scope of responsibility.

🎁 Tax & Duty-Free Guarantee

All Petalorax products enjoy full duty-free and tax-free treatment globally!
There are no hidden fees, no additional import taxes, and no customs duties for any orders. You don’t need to pay any extra charges when receiving your package.

πŸ”Ž Real-Time Order Tracking

Once your order is dispatched from our warehouse, we will automatically send a shipping confirmation email with a unique tracking number to your registered mailbox. You can check the real-time transportation status of your package online at any time.

πŸ’¬ Customer Support

If you have any questions about order processing, shipping time, tracking or customs issues, please feel free to contact our customer service team. We will reply and solve your problems as soon as possible!